Refund policy
PlayKree Return & Refund Policy
We want you to love every moment of your PlayKree experience! But if something didn’t go quite right, we’re here to help.
Returns
We accept returns within 7 days of delivery, provided the item is:
• Unused and in original packaging
• In resellable condition
• Includes all kit contents
To initiate a return, email us at hello@playkree.com with:
• Your order ID
• Reason for return
• A photo of the product
Please note: Return shipping is at the customer’s expense unless the item is damaged or incorrect.
Refunds
Once your returned item is received and inspected, we’ll process your refund within 5–7 working days. Refunds will be credited back to your original method of payment.
If your order was eligible for free shipping, the actual shipping cost may be deducted from your refund.
Replacements
Received a damaged or incomplete kit? We’re so sorry! Please reach out to us within 48 hours of delivery with clear photos, and we’ll arrange a quick replacement—no extra cost.
Important Notes
• Custom or personalized kits (if offered) are not eligible for return.
• Sale items are non-refundable unless damaged or defective.
• Kits showing signs of use (e.g. torn templates, missing materials) will not be accepted for return.
Have questions or need help? We’re just an email away: hello@playkree.com